Warranty & Returns
We want you to be completely satisfied with your medical supplies. If something isn't right, we're here to help make it better.
Call Us First
If you have a problem with your equipment, please call us immediately at 458-225-9988.
Many issues can be solved over the phone with simple troubleshooting or instructions. Our team is trained to help you get your equipment working correctly as quickly as possible.
What to do if you need help:
- Check the instructions that came with your equipment.
- Give us a call at 458-225-9988.
- Explain what is happening or what you need assistance with.
- We will work with you to find a solution, whether it's a replacement, a repair, or more guidance.
How Returns Work
We follow all Medicare rules for equipment returns and exchanges. If your equipment is defective or was shipped in error, we will replace it or accept a return at no cost to you.
What to expect next:
- Once you contact us, we'll verify the warranty status.
- If a return is needed, we'll provide you with clear instructions on how to send the item back.
- Your replacement or refund will be processed as quickly as possible.
A Note on Warranty Support
All our orthotic braces come with standard manufacturer warranties. We handle the coordination with manufacturers so you don't have to worry about the details.